❓ Help Center
7bez Frequently Asked Questions
From opening an account to withdrawing via bKash — you will find answers to all your questions here.
7bez has established itself as a trusted online gaming platform for players in Bangladesh. On this FAQ page we have provided detailed answers to the most frequently asked questions about account registration, deposits and withdrawals, game rules, bonuses and promotions, and security. If you cannot find the answer to a question, contact our 24/7 live chat support — we are always ready to help.
Account and Registration
To open an account at 7bez you need an active mobile number and valid age. Enter your name, mobile number and a strong password in the registration form. The whole process takes just a few minutes. Remember, only those aged 21 or above can create an account at 7bez.
No, each player may keep only one account. Creating multiple accounts violates 7bez rules and can result in all accounts being suspended. If you have any problem with your account, contact our live chat support directly.
Click the "Forgot password?" option on the login page. Enter your registered mobile number and you will receive a verification code. Use the code to set a new password. The whole process is quick and secure. If you have trouble, our support team will help.
Yes, 7bez takes account verification seriously to ensure a safe gaming environment. Identity verification may be required for large withdrawal amounts. This is done to protect the security of your account.
Yes, 7bez is a mobile-friendly platform. You can easily log in from any smartphone browser by going to the 7bez Login page. You get the full gaming experience on mobile without downloading a separate app.
Deposits and Withdrawals
When you deposit money from bKash to 7bez it is usually credited to your account instantly. Go to the "Payment" option in the bKash app, make the payment to the 7bez number and save the transaction ID. The minimum deposit amount is ৳300.
Yes, you can deposit money at 7bez through Nagad and Rocket as well as bKash. The minimum deposit amount for all three methods is ৳300. No extra charge is applied for deposits.
Withdrawal requests at 7bez are usually processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Withdrawals can be made through bKash, Nagad or Rocket — whichever method you used to deposit is the most convenient.
7bez generally does not charge any extra fee for withdrawals. However, the mobile banking provider's own transaction charges (bKash, Nagad, Rocket) may apply, as set by the rules of the respective service.
After submitting a withdrawal request, just wait. The money will reach your mobile banking account within 15 minutes to 2 hours. If more than 2 hours have passed after the request, contact live chat and have your transaction ID ready.
Games and How to Play
To bet on BPL matches at 7bez, first go to the Cricket section. From there choose a live or upcoming BPL match, select your preferred betting market (match winner, top batsman, over/under, etc.) and enter the bet amount. Review the odds carefully before confirming your bet.
RTP or Return to Player is a theoretical statistic that indicates what percentage a game returns to players over the long term. A high RTP means the game pays out more over time. However, it does not guarantee results for a specific session — each spin is independent.
Go to the 7bez Casino section and choose the live casino option. There you will find live Baccarat, Roulette, Blackjack and many more games with real dealers. If your account has sufficient balance you can sit at a table directly. Check the minimum and maximum bet limits before starting a game.
Yes, 7bez is fully mobile-optimized. Slots, cricket betting and live casino all run smoothly from any modern browser (Chrome, Firefox, Safari) on Android and iOS devices. The full experience is available without downloading a separate app.
7bez offers games from world-class providers such as Pragmatic Play, PG Soft, JILI and Spribe. These game providers themselves verify game fairness through regular audits. In addition, 7bez uses SSL encryption and modern security measures.
Aviator is a popular crash game made by Spribe. In the game a plane flies and a multiplier keeps increasing. You must cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier grows — but if it crashes you lose your bet.
Bonuses and Promotions
7bez offers new members a 100% first deposit bonus of up to ৳10,000. The bonus is added automatically when you open an account and deposit money for the first time. For example, if you deposit ৳2,000 you will receive an extra ৳2,000 as a bonus.
The wagering requirement for the 7bez welcome bonus is just 10 times (10x), which is much lower compared to other platforms in Bangladesh. This means if you receive a ৳2,000 bonus, your bonus winnings become withdrawable once you place ৳20,000 in bets.
You join the 7bez VIP program automatically — no separate application is needed. By playing regularly you can gradually move up to higher tiers: Bronze (0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%). Higher tiers come with more benefits.
Each week you receive cashback on your net losses according to your VIP tier. For example, if you are at the Gold tier you will receive 0.9% cashback on your weekly net losses. Cashback is added directly to your account and can be used as balance.
Generally yes, but some bonuses may apply only to specific games or sections. You will find the detailed terms and conditions for each bonus on the terms and conditions page. For any specific question, ask in live chat.
Security and Responsible Gaming
Yes, 7bez uses SSL encryption and modern cybersecurity technology to keep all your personal and financial information secure. Your information is not shared with third parties. Read our privacy policy to learn more.
No, 7bez is strictly for those aged 21 or above only. Creating or using an account by minors is completely prohibited. If there is any suspicion of a minor using an account, it will be closed immediately.
Yes, 7bez places the highest importance on responsible gaming. You can place a temporary or permanent restriction on your own account at any time. To do this, contact support via live chat or email. Visit the responsible gaming page to learn more.
If you feel you are losing control over your play, or financial and family problems are arising, take a break immediately. You will find ways to get help and tools on the 7bez responsible gaming page. Our support team is always ready to assist with full confidentiality.
The 7bez support team provides service in English 24 hours a day, 7 days a week. Two ways to get in touch: click the live chat button on the site or send an email to [email protected]. There is no phone or WhatsApp number; all help is available through live chat and email.
Still have questions? Contact support
Our expert team is with you 24/7. Contact us via live chat or email for a quick resolution to any issue.
Live Chat
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For instant help — 24/7 in Bengali
Email Support
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